Consumer Success Representative

At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.

Are you a customer service expert? Are you a self starter who is ready to help the consumers of realtor.com through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Consumer Success Representative and help change the world of real estate, one home at a time.

What You’ll Do

Represent realtor.com in a professional manner. i.e. by phone, email and text message communicationMake 300+ outbound warm dials and cold dials daily to identify clients' needs and respond by providing superior service and resolutionWork in a team atmosphere and independentlyAbility to determine the needs of our clients through effective listening and questioning skillsMake successful connections between consumers and real estate professionals to move the business forward and break recordsScheduling flexibility is required as some shifts require late evening or weekend hoursRead and Speak English fluently, an additional language is a bonus but not essential (Spanish)

How We Work

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. For this role you must reside within 50 miles of our Scottsdale, AZ office location.

What You’ll Bring

Welcome a challenge and your competitive spirit drives you to winNaturally go the extra mile to make sure customers leave with a smileConfident communicator, skilled at speaking and building rapport with people of all backgroundsAbility to overcome objections to generate a positive consumer experience while maintaining professionalism with a focus on empathyEnjoy change and are always looking for ways to improveSelf-motivated, ambitious, driven, and goal-orientedAlways on time and only missing work when pre-planned with your manager. Attendance is important to usFind it easy to learn new skills and tasksThrive in an open transparent environment, where feedback and coaching are seen as giftsNot afraid to ask for help and are quick to offer support when others need itCome to win every day with a great attitudeOrganized, independent, resourceful, and diligentAbility to collect and input data while fielding questions and speaking with consumersTech-savvy with experience using Email, VOIP, Zoom, Google Hangouts, excel, etcSufficient internet connection to sustain 8-10 hours of internet use, i.e. dialing the phone, video conferencing, and online training

What We Offer

The Consumer Success Representative role pays $16 per hour base on a great commission plan. Average performers earn $50,000/year. We also offer robust benefits starting day oneAfter 91 days, you will receive a one-time bonus of $1,000 if you meet attendance requirementsWorking with a highly-motivated team with a proven track record of success that also has a lot of FUNA competitive work environment with great culture, rewards, recognition, and fun eventsMedical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending AccountsInvestment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model

Working Conditions

Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment.

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.