Hospitality Duty Manager

Company Overview: Represent the beauty of the Northeast with Red Cottage - a leader in high-end vacation rentals. Concentrating our expertise on the scenic landscapes of Upstate New York, the Catskills, and the Hudson Valley, we offer properties that provide luxury experiences guests will always remember.

Exceptional Homes: At Red Cottage, each property isn't just a house; it's a meticulously curated home. We handpick each location, ensuring they offer our guests comfort, cleanliness, and unparalleled ambiance unique to our brand.

Unwavering Service Commitment: Service isn’t just a buzzword for us; it's our identity. We pride ourselves on our steadfast dedication to guest satisfaction.

Amenities Beyond Expectations: Whether it's the luxury of a chef's kitchen or the beauty of a lakeside view, our homes provide amenities to meet every individual's needs.

Why Join Us?

Red Cottage is a team of dedicated individuals committed to redefining the vacation experience. As part of our team, you'll contribute to unforgettable getaways and be a part of a company that values your input, celebrates your achievement, and encourages growth.

Join us, and let’s create memorable weekends together.

Position Summary: As our Hospitality Duty Manager, you'll be at the heart of our vacation rental operations, ensuring every guest experience is seamless and unforgettable. In this pivotal role, you will be instrumental in ensuring smooth day-to-day operations. Working closely alongside the Operations Manager, you will have the opportunity to coordinate and oversee various tasks related to property management, guest services, and administrative functions, contributing to our commitment to exceptional stays for our guests.

Responsibilities:Lead the operation in the absence of the broader management team, encompassing reservations, guest support, housekeeping, and customer success, during peak business periods.Be a central resource for all operations personnel and the cornerstone of the guest experience.Take charge and act swiftly to resolve guest issues ensuring seamless operations and exceptional service delivery.Support the Guest Service Team in providing excellent customer service by ensuring timely responses to issues or requests including emails, call, texts, and Slack messages.Oversee housekeeping and routine rental maintenance tasks to ensure all homes are guest ready in the absence of the Housekeeping Manager.Act as the primary point of contact between the operation and property owners, providing timely and professional communication if needed. Collaborate with third-party vendors, caretakers, groundskeepers, pool companies, maintenance technicians, fuel companies etc. when needed to support the guest experience.Carry out essential administrative duties to support daily operations and assign tasks to team members as necessary.Frequently travel to various properties within the designated area to support operations and Guest Experience initiatives.Must work weekends and evenings as needed with mid-week days off. Willingness and availability to work holidays with overall flexibility to support business needs.Act as the backstop for emergency, after hours, phone calls during designated periods. Qualifications:2+ years of property management or hospitality management experience is required; vacation rental industry experience is preferred.Strong command of standard office software, including Microsoft Office (Word, Excel, PowerPoint) or Google Suite. Proficiency in basic internet navigation, email correspondence, and familiarity with common operating systems.Basic hands-on home maintenance experience is a plus.Reliable car and a valid driver’s license. Excellent self-management skills, with the ability to prioritize and deliver work to meet tight deadlines.Fluency in English is required.Must reside in the designated area.