Deskside Support Technician
📋 Role Overview & Responsibilities
Executive Desktop Support
Meet Targeted operational Service Level Agreements (SLAs)Support organizational goals, objectives, policies, and proceduresEnsures customer satisfaction throughout the service delivery processBuild positive relationships with your associate and teammatesProvide technical support onsite and for remotely connected users through VPNDocument client incidents and requests in corporate ticketing systemDeploy and support Windows OS image builds (Windows 7, 10 and 11)Install and maintain associated software and peripheralsInteract with client end-users and co-workers to diagnose and resolve problemsProvide local response and support for problems, escalating to IT Leadership, or selected 3rd PartiesDiagnose, troubleshoot, and resolve hardware, software and client network problemsTest and certify new workstation and laptop models with corporate imagesSupport company security practices to ensure system and data protectionTrack hardware/software/peripherals and ensure that documented IT asset management practices are followedGather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirementsSupport MS Teams meetings and conferencing technologiesAs needed, provide services to executive level associate to ensure continuity of services and prompt addressing of issues. Follow up to ensure all needs are addressed
Required Skills and EducationBachelor's degree or related experienceAutomotive or Plant Floor experience Desktop onsite support experience requiredUnderstanding of network infrastructure TCP/IP, switches LAN TechnologiesMust have strong interpersonal, organizational , leadership and Customer service skillsStrong written and verbal communication skills.Strong knowledge of Office 365 (Office, Teams, OneDrive)Ability to understand business problems and solve with technical solutionsAbility to balance priorities and strategic directionMust have the ability to travel as required and provide after-hours support
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This position is located in Detroit Metropolitan Area with potential relocation and sponsorship assistance depending on candidate qualifications.
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