Customer Care Analyst I

Position: Customer Care Analyst I

Location: Florence, Kentucky

Position Summary

The Customer Care Analyst I serves as the primary contact for requests for orders, quotes, product questions, drawing approvals, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through a high level of expertise, ownership, accountability, technical aptitude and responsiveness. In this position you will receive specific product, systems, and process training on all MCS couplings products.

Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care role is an excellent opportunity to join a forward thinking, dynamic, global Couplings Support Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.

Responsibilities

Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures. Review engineered coupling orders for commercial and technical requirements; interpret and clarify these requirements with the customer and obtain any missing information. Coordinate cross-functional review meetings as needed to clarify requirements and optimize order processing throughput. Coordinate fulfillment of customer requirements, such as design approvals, change orders, requests for information, support for field issues, technical support, etc. Responsible for building strong customer relationships and delivering customer-centric solutions. Generate order status reports regularly and communicate to customers, Sales and Marketing. Support corporate initiatives designed to overserve our customers while providing an effortless customer experience. Handles standard customer escalations, autonomously with first contact resolution when possible. Work with Manufacturing operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products. Dedication to 80-20 overserve strategies. Performs other duties as assigned.

Education, Experience & Skills Required

Bachelor degree in Business or relevant field or equivalent education and work experience. 2 years of relevant experience or an advanced degree Excellent interpersonal and customer service skills. Demonstrated proficiency in keyboarding skills, both written and verbal. Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems preferred. Experience navigating and utilizing corporate websites & eCommerce platform preferred. Demonstrated mechanical or technical aptitude. Demonstrated patience and approachability with other team members and customers. Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges . Able to show situational adaptability and resourcefulness. Basic to Intermediate Excel Skills strongly preferred. Experience with Oracle &/or SAP (or other ERP systems) preferred. Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experienced preferred.

Demonstrate Values

Customer Focus – Building strong customer relationships and delivering customer-centric solutions. Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals. Manages Conflict – Handling conflict situations effectively, with a minimum of noise. Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Benefits

Medical, Dental, Vision and Prescription Drug CoverageSpending accounts (HSA, Health Care FSA and Dependent Care FSA)Paid Time Off and Holidays401k Retirement Plan with Matching Employer ContributionsLife and Accidental Death & Dismemberment (AD&D) InsurancePaid LeavesTuition Assistance

About Regal Rexnord

Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.

You may not know it, but Regal Rexnord impacts your life every day. The company’s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.

Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability. The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.