Front Office Director - Pier House Resort & Spa, Key West, FL
📋 Role Overview & Responsibilities
What You Will Be Doing
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Requirements
What We Are Looking For
High work ethic, self-initiative, independent judgmentMay be required to work varying schedules to reflect the business needs of the propertyFocus and maintain attention to tasks, and complete work assignments on time despite frequent interruptionsSomeone who enjoys working as and being part of a team that provides great experiences for our Guests!
Frequently Asked Questions
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This position is located in Key West, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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