Rooms Division Director

Position Summary

The Rooms Division Director/AGM is responsible for the direction and oversight of key guest contact departments within the Rooms division, their managers and their team members.

Core Responsibilities

Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Responsible for overall budget approval authority for rooms division departments.Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns.Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact.Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution if any complaints, challenges occur. Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved.Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved.Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues.Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings.Understand and apply the applicable Franchise and management's Standard Operating Procedures.Perform other duties as assigned.

Knowledge, Skills, And Competencies

Experience in Front Office, Housekeeping Management, computer experience on a PMS systems and working knowledge of manual front desk procedures, including leadership experience in a Front Office role.High work ethic, self-initiative , independent judgmentProven customer service and problem solving experienceRegular attendanceProven experience in a high pressure, sometimes stressful environmentMay be required to work varying schedules to reflect the business needs of the propertyFocus and maintain attention to multiple tasks, and meet deadlines despite frequent interruptionsAbility to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Range for this position is $110,000 - $120,000 DOE

Requirements

Physical Requirements

Stand, sit and walk for varying lengths of time, often long periods of timeBend, stoop, squat and stretchLift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniquesPush and pull carts weighing up to fifty (50) poundsPossess valid driver's license and safely drive guest vehicles. Have proof of safe driving record as indicated by a copy of Motor Vehicle record.Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperworkGrasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual abilityKnow and be able to administer first aidDirect evacuations in an emergency