Customer Success Manager, Community Education

How to Apply

Please submit your application here https://app.dover.io/apply/1fd59372-2352-40bb-8973-491c6695b248/264399c7-14ef-42c1-894c-4b91f77837dd/?rs=15190316 If we’re interested in moving forward, we’ll get back to you within a week.

Location

Our ideal candidate is a scrappy, self-starter, who’s comfortable working independently or with a team, based out of our San Francisco office. We are in the office 2-3 days a week, with anchor days being Tuesday and Thursdays.

About Us

Replo helps companies sell on the internet by helping marketing teams automate building and testing customer journeys using AI.

Today, our beachhead is in ecommerce. Thousands of e-commerce companies, from Hexclad to JIF Peanut Butter, use Replo to build everything from their latest product offers to Super Bowl giveaways.

History

Replo was founded in the summer of 2021 by Yuxin Zhu and Noah Gilmore. We launched in 2022 and grew to over 1000+ paying customers in just 6 months, with no sales team.

We’ve raised over $8.2M from Figma, YCombinator, General Catalyst, Infinity Ventures, MAGIC Fund, Base Case Capital, as well as the founders of NextJS/Vercel.

Traction

We are default alive, and continue to grow double-digit % every month.

Founding Team

Yuxin Zhu grew up in New York City and graduated from UC Berkeley (CS ‘15) and prior to Replo ran engineering, product, and design teams at Uber. In his spare time, he likes to listen to audiobooks, play board games, and snowboard in Hokkaido. You’ll find him at his favorite restaurant in Tokyo, Menya Itto.Noah Gilmore grew up in Chicago and also went to Berkeley (EECS ‘15, same dorm as Yuxin!) and prior to Replo was Principal Engineer at Plangrid, a YC company which was acquired by Autodesk in 2019. In his spare time, he likes working on his blog and assortment of iOS apps (you can learn more at https://noahgilmore.com/!)

Why We Exist

The web continues to be the most profitable customer acquisition channel for companies selling services and goods online.Over the last five years, total digital ad spending in the US has more than doubled to $270B, while customer acquisition costs (CAC) have increased over 60%. As competition increases, there are more software platforms and service providers offering analytics and insights than ever before.However, going from this data to actually optimizing customer acquisition remains exceedingly difficult. Marketing teams have to look at numbers, draw the right conclusions, figure out what to test, how to test it, and often wait days or weeks on other stakeholders — including design, copywriters, developers, media buyers — before they can even launch new ideas.This method is extremely costly and exceedingly slow, because human experience, energy, and time is required at every step on the treadmill of refining customer acquisition. We believe data and AI can not only turn the customer acquisition flywheel — it can do so 10x faster, and 100x more cost-effectively than current, human-only methods.That’s what Replo exists to enable.

Benefits

We offer very competitive cash and equity compensation with healthcare/vision/dental and 401K. We will also provide a stipend for work-from-home gear if you need!

Your responsibilities

Build best in-class content This includes written and video guides, help documentation, webinars and livestreams, product trainings and onboarding, and more. Ever watched Notion or Figma’s youtube tutorials or learning centers and thought, “Oh these are really well made”? You’ll be in charge of this.Manage our community and user education The more you can own this the better. Everything from content to information architecture to design to onboarding tours to email campaigns. Everything that has to do with getting the thousands of users that sign up every month to get value out of our product.Manage freelancers and scale our resources Manage freelancers and eventually a team to scale production. You are the first hire for this team and we expect this team to grow over time.Work very very closely with product/design Provide continuous feedback to the product and design team on how to improve our user experience. If you’re able to take on projects directly, that’d be +1 since we have 1 PM and 1 product designer. You will be our eyes/ears on the ground on 10x-ing the product.Drive user research & insights You'll talk constantly to users, conduct user interviews, host webinars to understand what they want to do with Replo and the content that’ll help them make it possible.Manage our community Today, there are thousands of freelancers working on Replo. Manage our Slack community of 2000+ users, distribute content, do content collaborations with other partners. Our team is small but mighty, and you’re expected to make sure everything we do is leveraged.Coordinate with partners Our partners create content all the time on our behalf. Here’s an example. Make sure that content our content is organized and high-quality.Hopefully have a blast working with us 😇

What we’re looking for

Someone with 0 → 3 years of working experience with a design or UX backgroundYou should be comfortable with appearing on video and speaking in front of an audience.You should be very comfortable with ambiguity on projects. If we say “here’s a problem space, go figure this out!” we expect clear communication and the ability to “figure it out”You should be comfortable working with sourcing and managing contractors to get things done fast. This involves editing, admin work, etc. The work you do should be super-leveraged at a small startup.You should have a fundamental understanding of basic web development technologies (HTML, CSS, JS) and an ability to learn quickly. Our product can be complex but we expect you to learn it front to back.You should have a very product and customer focused mindset.You should be comfortable giving product ideas and design feedback on the productSomeone who is self-driven and can roll with the punches in a fast-paced environment where priorities and requirements may change frequently

Bonus points if youHave a technical backgroundHave been a founder or started your own businessHave worked at an early-stage startup previously (Series A or earlier)Have an eye for visual design (or past experience in product design, Figma, etc)

CompensationWe’re flexible on compensation for the right candidate, but we also believe in communicating this clearly up-front for potential applicants. We’re targeting — 100K-130K USD for this role.We offer competitive healthcare, dental, vision, 401K benefits as well 😄