Patient Engagement Manager

Title: Patient Engagement ManagerLocation: 100% Remote (Work from Home) – Denver, CO Duration: 3+Months with great possibility for extension/hire

JOB PURPOSE:The Senior Manager, Patient Engagement will report directly to the Senior Director, Patient Support & Insurance. This teammate will play a lead role in the ongoing evolution and execution of a multi-year technology and process optimization roadmap for patient insurance support lanes. This teammate will operate on a national level and must have the ability to drive a strong, inclusive culture that empowers and engages their direct and indirect team. As a program leader, they will be responsible for successfully implementing strategic technology initiatives, effectively supervising work streams with dependencies on many different business units, and demonstrating strong collaboration throughout the organization. Successful candidates will demonstrate a track record of top performance and a desire to help improveour patient and teammate experience through technology.

RESPONSIBILITIES:Leads ongoing evolution and execution of multi-year technology and process optimization roadmap for patient insurance support lanes.Leads critical projects aimed at optimizing insurance education reach and effectiveness by working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadershipIdentifies patient engagement & insight gathering opportunities; test, measure, and scale new education methods, processes, and campaignsLeads the development and deployment of digital patient engagement campaigns in partnership with Campaign StrategistServes as lead for systems implementations and conversions impacting large groups of teammates; serve as change management and change governance leadDistills complex business problems into cohesive, impactful stories; translates business problems into business cases to create the technology demand pipeline and actively manages demand through project deploymentEnsures the interdependencies and interoperability between technology and processes to improve a patient’s journey and experienceManages external partner/vendor relationships (e.g., telecom systems, patient engagement tools, etc.Lead small direct team of technical leads, systems analysts, and product owners while also managing cross- functional project teams.Successfully manages relationships with senior business leaders and influences diverse group of partners through effective communication and strong interpersonal skills.Some Travel required: up to 25%.

PROJECT EXECUTION & STRATEGIC PROJECT MANAGEMENT:Experience leading large-scale business transformation teams from concept through implementation with tangible impact on operating/financial performanceAble to structure ambiguous problems into clear workstreams and drive executionDevelops and communicates project scope, timeline, plan, resource requirements, and assumptionsCreates, implements, and drives adoption of processes and solutions to further business outcomesCommunicates project status updates and needs to senior leadership; prepares, reports, an manages against targets/goals including scope, schedule, metrics, and revenueCreates accountability mechanism so teams deliver on commitmentsDisplays proactive communication to drive results across lanes

EDUCATION & EXPERIENCE REQUIREMENTS:Prior experience in Customer Experience, Technology/product strategy, Project Management, and/or Consulting, or a similar role supporting enterprise-level initiatives within healthcare operations leadershipAt least 3 years of project management, process optimization, and/or systems implementation experience strongly preferred.Bachelor’s Degree requiredAdvanced proficiency in MS Word, Excel, PowerPoint required