Commercial Property Claims Manager

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About The Role

As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing large loss commercial property Claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.

Who you are

Highly motivated and growth-orientedSubject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contractsTech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analyticsPassionate claims professional who cares about their team, the customer, and their experienceEmpathetic leader. You exercise empathy and patience towards everyone you interact withSense of urgency - at all times. That does not mean working at all hoursCreative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problemsCurious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big pictureAnti-status quo. You don't just wish things were done differently, you action on itCommunicative. You are comfortable with and understand the importance of phone communications throughout the claims processAnd did we mention, a sense of humor. Claims are hard enough as it is.

What we need

We need you to do all the things typical to the role

Manage a team of adjuster managing a mix of accounts related to large loss commercial propertyBe consistently dependable in achieving or exceeding goals and overcoming obstaclesImplement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recoveryMonitor and analyze claims data to identify trends, patterns, and areas for process improvementAlign team with client and customer expectations of the claims processServe as a resource for escalated claimsResponsible for accuracy and adequacy of all aspects of claim reservingDevelop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirementsFoster a positive work environment, promote teamwork, and encourage professional growth and developmentExecute on performance management; attract, hire, retain and provide high level of trainingCollaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issuesEstablish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representativesPrepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus10+ years in insurance claims management experience in commercial property claims, large loss/excess experience preferred5+ years management experience with preference for experience managing in a remote environmentComfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomesDemonstrated commitment to quality, accuracy, and attention to detailIntegrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Generous family leave policyWork from anywhere to facilitate your work life balanceApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!