Technical Support / User Support

Technical Support Analyst - HYBRID- after trainingExcellent Growth Opportunities -Central Columbia

Role:Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.Will train on new business applications and be prepared to support upcoming system implementations.Proficient in Technical Support, MS OfficeMaintains high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes. Knowledge of major products and services and can apply this knowledge appropriately.Learns existing business applications, and how they interact with other applications and provides timely support to end users. Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions. Resolves complex or reoccurring issues.Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Demonstrates support of teammates, second-level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and system deployments.Ensures the customer’s issue is fully resolved for all requests. Serves as a Core Support Services employee under the Bank’s Short Term Emergency Plan (STEP) and is available to provide support when the Bank operates under this planUses multiple system tools to search and troubleshoot questions and issues of systems and applicationsAbility to manage multiple concurrent objectives, making effective judgments as to prioritizing and time allocation, as well as, being accountable for personal self-development to include maintaining knowledge for supported systems

Requirements

Education and/or experience equivalent to an Associate Degree in Business or technical discipline, as well as, related experience or product knowledge to accomplish primary duties.Experience in customer support, inbound calls, preferably dealing with PC and application software, mainframe and client-server computer systemsCertified Help Desk Professional preferred.HIPAA certification preferred.Ability to communicate/interact effectively with customers, users, technical experts, and all levels of managementStrong customer service orientation; desire to embrace technology as a means of improving serviceProven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment

Equal Opportunity EmployerRevolution Technologies, LLC is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.