Home Delivery Scheduling Associate

Job Description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication. You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience.

Your Responsibilities

Live Our Vision, Values and Beliefs every dayEnsure an unmatched, world-class customer experience during each step of the scheduling processFielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environmentAct with a sense of urgency to provide in the moment solutions for complex customer scenariosCollaborate with internal and external partners to resolve customer challengesMeet or exceed performance standards established for the role; maintain compliance with all company policies and procedures

Our Requirements

Customer service experience preferredPossess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectationsStrong technical aptitude and comfort navigating across multiple systemsResilient and able to excel under pressure; resourceful and creative problem solverProactive, organized and detail-orientedCommunicate effectively; strong listening, verbal, and written skillsAbility to work a flexible schedule including evenings, weekends and mandatory overtime as neededMust pass a background check

Physical Requirements

Sit and stand for an extended period of time

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.