Leader, Home Delivery
📋 Role Overview & Responsibilities
Job Description
As a Home Delivery Leader, you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.
Your Responsibilities
Live Our Vision, Values and Beliefs every dayAssess, coach, train, mentor and develop direct reports to perform at an optimal levelStrategically plan, direct and oversee daily workflow and deliverables across all functionsOwn all facets of P&L management and accountability, including analysis and reportingAlign the RH home delivery experience to the luxury and world-class service experienced by clients in our GalleriesAccountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of deliveryDrive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standardsAddress and resolve escalated customer service issues in a timely and thorough manner
Our Requirements
5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providersAdept at hiring, training, coaching and executing all facets of employee performancePossess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principlesStrong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skillsRelentless passion for providing world-class service within the organization and to our customersComputer literacy is a must. MS Word, and Excel are used daily and extensively in this positionAbility to visit clients in assigned geographic territoryMust pass background, MVR and drug screen
Our Physical Requirements
Ability to lift at least 50lbs
What We Offer
Medical, Vision, and Dental PlansCompany-paid Life Insurance and Disability Income Protection ProgramsHealth Care and Dependent Care Flexible Spending Accounts401(k) Savings PlanAnnual Incentive Program Competitive Paid Time-Off planEmployee Assistance ProgramGenerous discount on our products and at RH restaurantsReferral Bonus
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Avenel, NJ with potential relocation and sponsorship assistance depending on candidate qualifications.
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