Field Service Technician

FIELD SERVICE TECHNICIANRhyme is a leading provider of IT services, office technology and products. We’re committed to solving all of our clients’ office needs and providing them with the best customer experience by having the best people on our team.We are currently seeking an experienced Field Service Technician to join our Platinum Level Service Team and service our clients. Qualified candidates for this position will have previous experience repairing copiers and printers.

BENEFITS:8 hours of paid time off to volunteer in your community.Tuition reimbursement program - If you want to go back to further your education, Rhyme will help with $5k covered per calendar year.Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.Rhyme University Training and onboarding plans to prepare you for success.A team of talented coworkers who support your efforts and care about your accomplishments.

RESPONSIBILITIES:Troubleshoot, diagnose and resolve issues on office equipment at client locations and facilities.Inspect equipment and perform preventative maintenance on every call to ensure optimal performance of equipment.Document work performed on equipment, including all parts installed, by thoroughly and accurately entering data into mobile app.Communicate with Dispatch and utilize mobile app to plan and organize daily service calls.Travel to client locations to complete repairs and provide excellent customer service.Responsible for maintaining parts inventory by reporting parts used and verifying receipt of proper restock.

EXPERIENCE:Minimum of a high school diploma or equivalent.Previous professional experience repairing copiers and printers is preferred.Experienced and certified with Xerox, Sharp, and/or Kyocera preferred.Basic computer knowledge and skills.Effective and professional communications skills, both verbal and written.Strong organization, multi-tasking, and time management skills.Ability to be flexible and quickly adjust with changing demands of the job.Mechanical aptitude and ability.Basic electrical/electronics knowledge.Must have a valid driver’s license. We offer the finest on-going training programs in the industry and are committed to the growth of our people.Please send inquiries and resumes to careers@rhymebiz.com