Customer Support Specialist
📋 Role Overview & Responsibilities
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
About The Role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What You Will Do
Responsible for supporting our Rippling customers and resolving issues related to our products. Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products. De-escalate and resolve issues by leveraging platform and industry expertise. Become a product expert - you'll be a go-to resource for both customers and coworkers. Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features. Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
What You Will Need
Required: Proficient in English; written and verbal communication skillsAbility to work PST schedule (6 AM PT - 6 PM PT)3+ years of work experience in a customer/client-facing roleDemonstrated experience problem-solving with attention to detailOrganizational skills and experience improving processesFlexibility with changing job duties and responsibilitiesTime management skills and ability to prioritize
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is
21 - 23 USD per hour(US Tier 2)
20 - 22 USD per hour(US Tier 3)
Frequently Asked Questions
How do I apply for the Customer Support Specialist position at Rippling? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Rippling without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in San Francisco, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →