• Tier I Help Desk associate
📋 Role Overview & Responsibilities
Company DescriptionRitz Safety is the trusted source of personal protective equipment (PPE) & safety supplies in the United States. As a family-owned business since 1983, we have established a tradition of serving businesses with the highest quality safety equipment, expert training, and delivery. Our team proudly serves our customers across a variety of industries, with expert advice, customizable products, and training services.
Role DescriptionTier I Help Desk associate.Able to field requests from internal users via telephone, e-mail and Freshdesk in a courteous manner.Build rapport and elicit problem details from help desk customers.Assist in Windows based administration including AD, O365, Exchange.Managing user accounts, credentials, and permissions.Configure new-hire systems and processing offboard systems.Managing and maintaining IT inventory.Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Intranet and Internet to provide problem resolution.On-the-job training provided.Bachelor's degree in Computer Science, Information Systems, or a related field.
Experience with P21 ERP is a plus.
Featured BenefitsMedical insuranceVision insuranceDental insurance401(k)Paid VacationPaid Holidays
Frequently Asked Questions
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This position is located in Dayton, OH with potential relocation and sponsorship assistance depending on candidate qualifications.
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