Director of Information Technology

R.M. Palmer Company, LLC has been crafting seasonal chocolate novelties since 1948. What began as one man’s dream has grown into a collection of holiday novelties loved by millions of people. Today, 850 dedicated employees design, produce, package and ship more than 500 unique products from Palmer’s headquarters in Wyomissing, Pa. – making it one of America’s largest and most innovative confectioners.

Summary: As the Director of IT, you will manage and implement IT strategies that enhance our company’s technology infrastructure’s efficiency, customer experience, and overall performance. The Director will lead the transformation and automation of critical systems while also managing internal corporate networking, corporate IT policies, working with user and desktop environments, hardware procurement, and helpdesk/tier 1 support. This role will serve as the primary architect for our IT team, ensuring the smooth deployment of new systems and anticipating potential obstacles.

Essential Functions/Duties:1. Develop and execute a comprehensive IT strategy aligned with our business goals, ensuring technology solutions support and improve overall operations.2. Streamline the development of a user-friendly web and mobile platform.3. Implement and manage a secure CRM instance to optimize operations in Sales, Marketing, and Operations departments.4. Oversee the design, implementation, and maintenance of the company’s IT infrastructure, including hardware, software, networks, and communication systems.5. Implement and enforce robust data security measures to safeguard customer information and comply with industry regulations and standards.6. Collaborate with external vendors and technology partners to evaluate, select, and manage IT-related services, negotiating contracts to maximize value.7. Provide technical support and issue resolution to staff and management, addressing any technology-related concerns promptly.8. Conduct training sessions for staff on utilizing IT tools effectively and raising awareness of security best practices.9. Develop and manage the IT budget, ensuring cost-effective solutions and optimal allocation of resources.10. Develop and enforce IT policies, insuring a secure and productive IT environment while maintaining compliance with company-wide IT standards.11. Conduct recurring leadership conversations, developing/coaching team members including bi-weekly 1:1s while giving transformational performance feedback.12. Building and maintaining a business recovery plan, ensuring we can bounce back swiftly from any IT hiccups.13. Architecting data backup and redundancy systems to achieve near-perfect uptime.14. Stay updated on the latest technology trend and innovations relevant to the restaurant industry, proposing and implementing improvements as appropriate.15. Exploring other job duties as directed.

Directly Supervises (Titles):· Programmers/AnalystsThis position also provides supervision and leadership to all R.M. Palmer employees on IT related issues.

Knowledge/Skills:The main requirements for the position include:· Minimum of 5 years of experience in IT management.· Experience working in a fast-paced, high growth organization.· Experience developing connections with APIs and writing reports in SQL relational databases.· Experience in understanding business metrics involved in database work.· Experience in cyber security protection measures.· Strong skills in working with teams or across departments.· Excellent communication, interpersonal, and problem-solving skills.

Job Type: Full-time

Salary: $110,000.00 - $130,000.00 per year

Benefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offVision insuranceExperience level:5 yearsSchedule:8 hour shiftMonday to FridayAbility to Relocate:Reading, PA 19610: Relocate before starting work (Required)Work Location: In person