FIX Onboarding and Product Support Specialist
📋 Role Overview & Responsibilities
- We're unable to consider candidate who require sponsorship, we're only able to consider candidates who are Green Card Holders, or US Citizens*
5 days onsite to start but will evolve into hybrid 4/1 after 3 months
A leading financial institution is seeking a proactive FIX Onboarding and Production Support Specialist to join our Equity IT DevOps team. This role focuses on supporting various trading functions, including Equities, Options, Futures, and Post-trading allocations. Candidates should possess a solid technical background, with expertise in FIX Protocol and the ability to troubleshoot related technical issues.Responsibilities:Lead client onboarding processes for our FIX trading platform and ensure high-level ongoing support to achieve maximum customer satisfaction.Collaborate with clients and Trading Desk to gather FIX onboarding requirements and adjust FIX settings accordingly.Address and resolve technical issues concerning FIX connectivity and onboarding, collaborating with both internal and external teams when necessary.Work closely with internal stakeholders to align FIX onboarding and production support with business goals.Maintain detailed records of client onboarding and production support activities, and regularly update our knowledge base/wiki.Interact with external software vendors integrated with our systems.Coordinate the release of new applications, FIX configurations, and enhancements with external clients.Education and Experience:Bachelor's Degree in Computer Science or a related field.Minimum of 5 years’ experience in working with FIX protocols, with a thorough understanding of FIX messages and order routing.Skills:Excellent communication and interpersonal skills, with a proven ability to establish strong relationships with clients and internal stakeholders.Strong problem-solving and troubleshooting capabilities.Keen attention to detail with a commitment to maintaining accurate records.Ability to work both independently and as part of a team.Experience in Application Support, Equities, and DevOps environments is desirable.
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This position is located in New York, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
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