Helpdesk - Japanese Speaking
📋 Role Overview & Responsibilities
Description
Looking for a bilingual Japanese speaking customer focused, tech to join our clients expanding helpdesk team. This will be working onsite 5 days a week. If you're a creative with a talent for solving both routine and unique problems, you might be right for this job. Located in Marysville, Ohio, the Help Desk Analyst opportunity is a long-term W2 contract opportunity. Great opportunity for a current student or recent college graduate with a Information Technology, MIS or Cyber Security or related degree that can speak Japanese.
Key responsibilities
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally Provide L1 IT support over the phone, via email, chat or remote tools to end users with Windows OS, O365, Single Sign On, Multi Factor Authentication or peripheral devices. IT incident tracking and ticket documentation in ServiceNow Be able to prioritize tasks, effectively communicate with end users and leadership to efficiently resolve or escalate IT incidents. Management of end-user and devices in Active Directory Troubleshoot and support remote employees with VPN access and connectivity.
Requirements
Bilingual English and fluent Japanese 1+ year of IT Support experience with ticket/incident documentation CompTIA Certification or Degree in IT related field is highly preferred Experience with moves, adds, changes, password resets in Active Directory Preferred experience with supporting MFA or SSO In-depth experience with supporting and troubleshooting Windows 10 & 11, and O365 Need to be able to work in a fast pace environment while providing exemplary customer service to end users. Experience working with remote access tools to support end users is beneficial.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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This position is located in Marysville, OH with potential relocation and sponsorship assistance depending on candidate qualifications.
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