IT Customer Consultant

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

IT Customer Consultant- Northeast

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity

As an IT Customer Consultant - Core Laboratory, you will be responsible for selling the Roche navify digital portfolio to IHN, hospital, and reference laboratory customers. This field-based position requires consultative sales experience along with lab workflow, IT infrastructure, data flow, and informatics expertise to effectively consult hospital, laboratory, and IT stakeholders around the Roche digital solutions capabilities customized to their facility or network. This position proactively engages early in the sales cycle to understand customer needs, deliver customized demos, and design customized digital solutions in partnership with cross-functional stakeholders across Roche’s and customers’ teams.

This is a field based role - the territory includes: Maine, New Hampshire, Vermont, Massachusetts, and North Connecticut. You must reside within 50 miles of the territory. Travel in this role estimated 50%+.

Job Facts

Generates new customer demand across the full portfolio of Core Lab navify products (middleware, connectivity, informatics, apps, etc)Aligns and communicates with core laboratory sales and workflow consulting teams to develop and execute territory-specific total solution selling strategies to consistently meet and exceed sales targetsEffective at penetrating complex and large IHN accounts to gain access to and secure key trusted relationships with key decision makers and engage in strategic IT discussions across all lab and IT buying influences, including CIO’s, LIS Managers, Data Security and Lab IT managersAdept at translating customer needs into internal action to meet those needs while balancing key business priorities and goalsBalances the need to advocate for customers while also demonstrating the drive and ability to negotiate and achieve strong business results for RocheStrong clinical and financial acumen with a demonstrated ability to understand and translate customer needs to effectively position the value of Roche digital solutionsEffectively qualify leads and utilize outcomes from workflow analysis and impact studies to provide competitive differentiation and value to the overall customer solution. Provides in-depth technical expertise regarding assigned product linesUtilize competitive, customer, and product knowledge to establish competitive barriers to market penetration by positioning Roche navify digital solutions. Assist customers in achieving defined business/technical and personal goals. These responsibilities will include pre & post analysis reviewWork cross functionally with internal colleagues and peers to share information and best practices while remaining actively informed on industry/customer trends that impact businessDeliver software demos and tailored technical presentations to internal and external audiencesPreferred experience in the chemistry/immunoassay laboratory space

Who you are

Bachelor's Degree in a related field (ie, Information Technology) or equivalent experience5+ years relevant sales or equivalent experience (ie. enterprise software sales, consulting & services; ideally in a pre-sales or support position; technical lab sales)

Preferred Qualifications

Autonomous and organized with effective communication, negotiation, and problem solving skillsFamiliarity with digital solutions, core laboratory middleware solutions and hospital LIS systems preferredExperience with presenting technical information to large external and internal audiences

Relocation benefits not available for this role.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.