Family Room Manager

Overview:The Ronald McDonald Family Room®, located in the Ladish Co. Foundation Center on Roger’s Behavioral Health (RBH) campus, provides family members and other caregivers a safe and comfortable place outside of the hospital environment where they can relax, prepare a meal, have a snack or even take a nap while coping with the emotional demands of having a child in the hospital. Job Description:The Family Room Manager (Manager) is responsible for the daily operation of the Family Room in Oconomowoc and will report to the Vice President, Mission Services (VP). Although primarily working within the Family Room, Manager will periodically work from the Ronald McDonald House® and be an integral part of the RMHC® team, working closely with the Mission Services team. Family Room Operations and Program Management:Provide exceptional customer service and support guest families while maintaining professional boundariesEnsure Family Room guidelines are followed and policies are enforced, updating as neededOversee all activities related to serving Family Room guests including check-ins, tours, assisting guest family’s needs and addressing any situations that ariseComplete accurate reporting and documentation for guests and overall programRespond to maintenance and facility needs; implementing a plan of action to resolve issuesOversee budget and expenditures of the Family RoomLead Family Room programming such as Field Trips and Meals from the HeartLiaison between RMHC and RBH staff, maintaining ongoing communication Manage all Family Room internal and external communicationsAudit Family Room inventory and document Wish List needsSchedule and lead Family Room tours, as requestedCollaborate with Mission Services team on projects that enhance the guest experienceEstablish a Family Resource program to support the continuum of care for all families staying at RMHC Collaborate with the Family Services team to collect and utilize family survey data to determine the guest's needs Identify & prioritize resources to support the needs Build a sustainable program to monitor, distribute and replenish resources Enhance our RMHC App with resource information & forms Collect data and evaluate program effectiveness

Staff and Volunteer Management:Responsible for scheduling and maintaining Family Room Team coverage, including all planned and unplanned time off. Providing support when gaps in coverage occurLead, mentor and provide necessary training for part-time Family Room staffRecruit, interview, train and manage Family Room volunteers Collect and record Family Room volunteer activity in Exceed! and VolgisticsCollaborate with Volunteer Services team regarding Family Room volunteer updates Oversee daily volunteer job duties and ensure they are completedHelp to create a positive culture through regular team meetings, training and development

Qualifications:Candidates should have passion for the RMHC mission and demonstrate the following:Bachelor’s degree, 3-5 years related experience in non-profit environment, behavioral health familiarity a plusDemonstrated supervisory experience leading a team Ability to work independently and initiate solutions to problemsMust exhibit solid decision-making ability, approachability and dependabilityExcellent written and oral communication skills with the ability to read, interpret, apply and explain rules, regulations, policies and procedures while maintaining confidentiality with a calm and professional manner. Computer proficiency (familiarity with MS Office & database software)Flexibility in schedule in accommodate Family Room needs (including working one weekend shift on rotating weeks) To apply:Submit your cover letter, resume and salary expectations to Heather Egerer at hegerer@rmhc-easternwi.org.