Front Desk & Donation Intake Coordinator

MissionRonald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth, and provides complimentary lodging, meals and support to thousands of families every year. Job SummaryThe RMHC-UM Front Desk & Donation Intake Coordinator serves as a key front-line representative of the organization. Most often, in-person or by phone, the Front Desk & Donation Intake Coordinator is the first friendly face that families or visitors see or speak to when they engage with the House. This role assists with a variety of organizational support including answering and directing calls, handling mail, maintaining office inventory, and the accepting and processing of donations. The Front Desk & Donation Intake Coordinator will interface with all departments and attend to visitors and vendors of all types; such as RMH families, volunteers, staff, donors, Board of Directors, and the general public. Primary Responsibilities

Administrative · Welcome donors, vendors, families, and volunteers to RMHC-UM· Graciously accept donations of all types· Organize and accurately process donations; fill out proper documentation pertaining to gifts of all types, such as gifts in kind and financial contributions · Communicate regularly with various internal departments for notifying arrival of, and moving donations through the organization· Assist in the communication with donors to coordinate drop off times, provide arrival instructions, and offer tours to further donor engagement with the organization · Open, sort and process mail, including documenting and processing gifts of all types · Utilize the donor and volunteer database to look up important information. May also be asked to enter/edit information in support of RMHC-UM Finance, Development and Volunteer Departments· Track and send out memorial/tribute cards as they come in with donations· Attend to reservation needs for both conference rooms· Answer the RMH House phones, provide necessary information, and direct calls· Keep spaces clean, organized and stocked for meetings and volunteer groups · Assist with event support and preparations as needed· Provide support for meetings; including hospitality and space preparationPrograms and Volunteers · Assist resident families with UPS, mail, sending faxes, and scanning documents· Support first line of safety measures and protocols; such as ensuring/verifying Health and Wellness Screening, Lobby Guard system clearance, and volunteer check in processMaintain cleanliness of donation storage room, welcome desk, and surrounding areas· Supervise volunteers and assist with establishing project lists and priorities· Greet and welcome volunteers to the House, start the check in process using system platforms; such as Lobby Guard and VolunteerHubThe duties and responsibilities described are not a comprehensive list and other duties may be assigned or the scope of the position may change as necessitated by business needs at any time with or without notice. Expected Hours of Work This is a full-time onsite position. Hours of work are generally Monday through Friday 9am-5pm with minimal opportunity for evening and weekend work due to special events. Preferred Education and ExperienceFour-year degree or related work experience preferredProficiency with MS Office and its associated programsExperience working with relational databases, such as Raiser’s Edge, VolunteerHub and Lobby Guard

Competencies and SkillsProfessional, positive demeanorStrong customer service skillsSelf-starter with high tolerance for multi-tasking and interruptionsExcellent verbal and written communication skillsAbility to maintain appropriate professional boundaries Ability to maintain confidentiality according to HIPAA and other relevant privacy regulationsExcellent interpersonal skillsOperates as a team player and able to work effectively with all employees and constituents of RMHC-UM Ability to take initiative and persevere through difficult situations Ability to manage details, organize, prioritize in a fluid environmentCompassion and the ability to work with families facing a health crisis or loss of a child

Physical RequirementsLoad and unload carts and stock shelvesPerform light cleaning tasks to maintain wellness standards Frequently move about to provide tours to families, volunteers, donors, and hospital partners Interested applicants should submit their resumes through our website at: https://www.rmhc-uppermidwest.org/About/jobs.html or directly to Taylor at tkadlac@rmhc-uppermidwest.org.

Ronald McDonald House Charities, Upper Midwest is an equal opportunity employer and at will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Further, RMHC-UM takes affirmative action to ensure that employees are treated during employment without regard to any of these characteristics.