Field Service Technician
📋 Role Overview & Responsibilities
$500 sign on bonus available.ESSENTIAL FUNCTIONSServes customers by installing and servicing machinery and equipment. Verifies that all service meets customer specifications and is in accordance with Company quality standards.· Serves new/existing customers by analyzing work orders, conducting tests, investigating complaints, and resolving problems. · Planning daily travel schedule.· Establishes service by analyzing requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.· Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. · Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.· Documents service and installation actions by completing forms; reports; logs and records.· Maintains customer confidence by keeping service information confidential.· Updates job knowledge by participating in educational opportunities, reading professional publications.· Accomplishes operations and organization mission by completing related results as needed.· Around 70% of the time travel to job sites with the United States and occasionally Canada and Mexico.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED· Education/Training: Mechatronics or equivalent.· Experience/Skills: Strong background in reading electrical schematics and electronics troubleshooting. Must be able to work independently with little to no supervision. Analyzing information; using judgment; developing and maintaining client relationships; equipment maintenance; strong written and verbal communication; quality focus; results driven; supply management.
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This position is located in Rockford, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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