KM Technology Manager

About Ropes & Gray

Ropes & Gray is a preeminent, global law firm. The firm has been ranked in the top-three on The American Lawyer's prestigious "A-List" for seven years and is ranked #1 on Law.com International's "A-List" in the U.K. - rankings that honor the "Best of the Best" firms.

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.

The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

Overview

The Knowledge Management (KM) Technology Manager (“Manager”) is responsible for the adoption and enablement of technology solutions that support and accelerate the practice and business of law at Ropes & Gray.

This role manages the execution of the implementation and user engagement of the portfolio of assigned technologies. These include, but are not limited to, Foundation, MS Teams, Smartsheet and Client Hub. This person identifies opportunities to improve end-user learning and adoption of the portfolio of assigned technologies. The Manager is directly responsible for supporting change management, communications, training, and continuous improvement as it relates to the portfolio of assigned technologies.

The Manager works directly with KM leaders, the KM Solutions team, and other stakeholders to define best practices related to the portfolio of assigned technologies. This role is responsible for the development of training programs and materials and related communications, interacting regularly with internal resources such as Legal Knowledge Management, Practice Development, Business Development / Marketing / Communications, Information Services, and Library & Research Services, as well as with external resources including vendors and

Responsibilities

Manager of program-wide user engagement for portfolio technologies, including but not limited to change management activities, communications, training, and continuous improvements. Manage the development and execution of the specialized training programs for the assigned portfolio technologies. Review current product use cases and corresponding training materials, with the aim of updating or creating new documentation in line with the training and adoption initiatives. Define the desired user experience and acceptance criteria for features and functionality, ensuring alignment with strategic business goals and KM priorities. Manage active and passive feedback loops to assess the efficacy and adoption of portfolio technologies and provide that feedback to KM Leadership and product owners for product road maps and enhancements. In collaboration with KM Leadership and product owners, contribute to the development of strategic business goals and overall road map for the portfolio technologies to address current needs, as well as to anticipate future growth and opportunities.

Qualifications

Bachelor’s degree from a four-year college or university Minimum of seven years of experience developing technology training programs and overseeing technology adoption Minimum of five years of experience working with the relevant technologies Demonstrated ability to manage complex technology projects with competing deadlines and priorities Demonstrated ability to translate strategy and priorities into tangible action items and execute effectively Familiarity with law firm structure and business practices, as well as practice-specific terminology Experience managing project teams from inception through planning, execution, and completion

Preferred

Familiarity with legal technology such as experience or expertise systems, intranets, client/matter dashboards, collaboration tools and project management tools Experience and knowledge of change management principles, methodologies, and tools and a solid understanding of how people go through a change and the change process Basic understanding of law firm structure and business practices, as well as practice-specific terminology Proficiency in MS Excel, Word, and PowerPoint

Comprehensive and Total Rewards Package

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is NY: $105,000 - $158,000 and DC/BOS: $100,000 - $151,000,

which represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

Working Conditions

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.