Support Specialist
📋 Role Overview & Responsibilities
What are we looking for in our Support Specialist?
The Full Job Description Is Below.
Role: Support Specialist
Location: 101 Customer Site Street , Indianapolis, IN 46225, United States
Duration: 12+ months
Rate: $20 - 25/ hrs on w2
Job Description
Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.Ensures quality service and operational performance within the parameters of program and delivery standards.Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
“Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Rate/Salary: $20 - 25/ hrs on w2
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This position is located in Indianapolis, IN with potential relocation and sponsorship assistance depending on candidate qualifications.
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