Desktop & Network Support Coordinator

Job Description

S&C Electric Company is a global provider of equipment and services for the highly competitive electric power industry. We are seeking an enthusiastic and passionate professional for an Endpoint Support Coordinator with experience supporting Microsoft Enterprise client technologies and Cisco networks. The successful candidate will join a high-performance and cross-functional team, working to support S&C’s 3000+ client computer systems, printers, and mobile devices across 19 offices in 6 different countries. The best person for this role will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology. Operating not only with professionalism and urgency but also with empathy and patience, the successful candidate is a people-focused professional with excellent communication and prioritization skills, with a proven customer satisfaction track record.

Responsibilities

Act as the initial point of contact for all client computer and software-related concerns. Create and maintain documentation for troubleshooting and using software and hardware. Respond to, prioritize, and provide detailed reports for technical support requests. Identify and assess support issues for cause, resolution, and potential trends. Escalate as necessary. Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives. Research the latest products, services, and standards as they best meet the needs of the business. Provide guidance and recommendations on the most effective use of technology. Maintain asset management of hardware and software inventories. Create required reports in response to management needs.

To select this job as one of interest to you, at a minimum, you must have the following:

Associate Degree in a Computer Science or Information Technology related field. Certification in current Microsoft client technologies is highly desirable. Experience supporting Windows/Linux/MacOS and Microsoft 365 products, including Teams and OneDrive. Working knowledge of office automation technologies and computer peripherals, such as printers and scanners. Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs. Strong customer service orientation with keen attention to detail. Ability to perform remote troubleshooting and provide user-friendly instructions. Proven problem-solving and analytical skills. Demonstrated ability to communicate effectively and professionally. Ability to work independently with minimal supervision in a fast-paced environment. Highly self-motivated and skilled at empowering a highly collaborative team. Ability to effectively prioritize and execute tasks in a high-pressure environment. Adept at reading, writing, and interpreting technical documentation and procedure manuals