Customer Service Representative/Store Associate

Who We Are

Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. Perhaps you have seen our ads during the Superbowl, Jeopardy, Yellowstone, etc. Experience has shown us that the more we help our customers, the more we sell. We have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them--even if it’s not ours. We not only offer a wide variety of luxury mattress choices but also the finest frames, bases, pillows, sheets, blankets, etc.

As of 2024, we successfully launched 16 Viewing Rooms. Our Baltimore store is located at 1001 Fleet Street, Baltimore, MD, 21201.

The Viewing Room is an extension of our Saatva website -- A beautiful, friendly, interactive, pressure free environment that will allow consumers to view and experience our luxury products.The Viewing Room Customer Service/ Sales Associate is a unique role to the Saatva business model. This position blends Saatva’s Corporate call center culture with that of the Viewing Room. These individuals will provide in person direct sales assistance to viewing room guests as well as supporting e-commerce customers via phone and live chat.If you are a self-motivated, well-spoken, dynamic, overall nice person, with a passion for providing customers a world-class experience then Saatva, America’s #1 online luxury mattress brand, is looking for you!

Essential Duties and Responsibilities

Ability to interact and work in person with our consumers and staff during scheduled shiftsAbility to explain the value proposition of product attributes and benefits clearly as well as effectively troubleshoot and solve consumer issues.Timely and regular attendance is an expectation of performance and is required for all employees during scheduled shiftsThis position requires availability to work on weekends and major retail holidays.

Experience and Skills Needed

Although 1-2 years of Retail Sales/Customer Service is preferred, we will train the right person!1 year of telecommunications/call center experience preferredExceptional communication skills, both oral and writtenStrong interpersonal skills with the ability to build rapport effortlesslyPassionate about providing great customer experience.Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.Skilled in using personal computers and related softwarePositive attitude is a plus (we hire nice people!)

What You Will Do

Create a world class experience for our customers.Become a product expert.Answer customer questions and resolve customer issues, both basic and complex, on the phone and via live chat, as well as move seamlessly to face to face interaction with customers on the Viewing Room floor, as needed.

What’s In It For You

Competitive Compensation: $21 to $23 /HRMedical, Dental and Vision Insurance AvailablePaid VacationAnnual Bonus Program401K Employer MatchFSA/HSA/Commuter Benefits AvailableEmployee Referral BonusBlink Discounted Gym MembershipEmployee Discounted ProductsFriends and Family DiscountsDynamic and dedicated team

Here's a link to our career page to learn more about our company: https://www.saatva.com/careers/

Sound's like a good fit? We'd love to talk to you!

Equal Employment Opportunity:At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.