Help Desk Analyst
📋 Role Overview & Responsibilities
Helpdesk Analyst
Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with a branch in Florida and representative offices in Brazil, Chile, Mexico and Panama, Safra National is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.
Job Description
Safra National Bank is seeking a Helpdesk Analyst to join the Information Technology Department. The Helpdesk Analyst will be responsible for installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Helpdesk Analyst will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Responsibilities
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environmentWhere required, administer and resolve issues with associated end-user workstation networking software productsReceive and respond to incoming calls, pages, and/or e-mails regarding desktop problemsAccurately document instances of desktop equipment or component failure, repair, installation, and removal.If necessary, liaise with third-party support and PC equipment vendorsWrite technical specifications for purchase of PCs, desktop hardware, and related products
Qualifications and Skills
Bachelor's Degree is RequiredMicrosoft Windows 10Apple devices MDMAbility to troubleshoot technical/application problemsAbility to analyze and document business and process flowsStrong multi-tasking and analytical skills
Safra National Bank of New York is an Equal Employment Opportunity
Frequently Asked Questions
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This position is located in New York, United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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