Help Desk Intern
📋 Role Overview & Responsibilities
Information Technology Helpdesk Internship
Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Reserve and the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with a branch in Florida and representative offices in Brazil, Chile, Mexico and Panama, Safra National is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.
Job Description
Safra National Bank is seeking an Intern to join the Information Technology Department in Aventura, Florida. The IT Helpdesk Intern will be trained in installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Helpdesk Intern will troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.
Responsibilities
on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environmentrequired, administer and resolve issues with associated end-user workstation networking software productsand respond to incoming calls, pages, and/or e-mails regarding desktop problemsdocument instances of desktop equipment or component failure, repair, installation, and removal.necessary, liaise with third-party support and PC equipment vendorstechnical specifications for purchase of PCs, desktop hardware, and related products
Qualifications and Skills
Windows 10devices MDMto troubleshoot technical/application problemsto analyze and document business and process flowsmulti-tasking and analytical skills
Safra National Bank of New York is an Equal Employment Opportunity
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This position is located in Aventura, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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