Order Entry Specialist

Job Description

RESPONSIBILITIES

Job Responsibilities

Respond to all customer communication in a timely, friendly, and thorough manner. Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their customer needs. Communicate effectively and resolve customer issues regarding orders, processing, transportation, outstanding invoices, etc. Collaborate and maintain effective communication with sales, marketing, manufacturing, fulfillment, and warehouse to ensure accurate and timely responses to customer inquiries regarding product availability, pricing, and delivery requirements. Maintain and communicate internally and externally with customers ensuring focus on customerTake initiative and be detailed and proactive to ensure that customers' concerns are addressed thoroughly and accurately and to prevent line down situations. Contribute and collaborate with team to ensure that KPIs and customer satisfaction requirements are met. Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs, and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Weekly meetings with Key Account Managers to discuss customer concerns. Weekly meetings with customers to review open order report. Develop good working relationships with customers. Have ad hoc meetings with customers and Key Account Managers as needed to ensure deadlines are met. Provide open order reports as requested. Work in close collaboration with Key Account Managers to ensure exceptional customer service. Handle high level of phone inquiries, responding to customers issues effectively. Manage accounts for store front distribution centers. Provide real-time service. May manage billing for orders sent by service manufacturing reps (outside sales team) consignment warehouses. Additional duties as required.

Background & Skills

High School diplomaMinimum 1+ year (s) work experience or bachelor's degree in related fieldExcellent interpersonal, written, and oral communication skillsMust possess a professional, friendly attitudeAbility to collaborate in team environment and effectively work with internal and external customers Basic Microsoft Office experienceStrong work ethic and self-starter, able to effectively manage and own multiple priorities and adapt to change within a fast-paced business environment