Conference Planning Manager San Luis Resort

Overview

The Conference Planning Manager is responsible for coordinating and executing all aspects of function planning necessary to ensure client satisfaction; this includes but is not limited to recreation arrangements, meeting set up, meal functions, room reservations and group billing. He/she is expected to exceed budgeted revenues while maintaining budgeted payroll and food & beverage expenses. The Conference Planning Manager is also responsible for acting as a liaison between client and operation departments to ensure a successful meeting and to generate repeat business.

Responsibilities

Re-solicit past local accounts and generate new business.Oversee all department operations and employee performance to ensure client satisfaction.Meet and greet in-house guests upon arrival, review schedule of events.Introduce guests to appropriate staff members.Handle inquiry calls, outside sales calls and follow through to completion of function (s).Maintain pricing integrity and propose upscale menus for all groups.Know relevant policies - menu & pricing, food handling, lost and found, cancellation, service charge, guarantee payment, shipping/receiving, etc.Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.Respond to requests by Meeting Planners immediately.Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars and engineering.Interact with outside planners, vendors for event set-up.Create, review and revise rooming lists and VIP lists.Manager existing accounts and follow up with client re-solicitation to capture future business.Manager the function book and adjust space in order to ensure maximum potential revenue.Ensure compliance with all local liquor laws, and health and sanitation regulations.Be visible on the floor and assist staff as needed during functions.Assist in the training and development of the Meeting Services management team.Work with other F&B managers and keep them informed of F&B issues as they arise.

Qualifications

Education & Experience

At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and at least 3 years of related experience; or a 4-year college degree and 2 or more years of related experience. Must be proficient in Windows, Company approved spreadsheets and word procession.

Physical Requirements

Flexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to life, carry, push, pull or otherwise move objects.

Mental Requirements

Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must be able to multi task.Must be able to work well in stressful, high-pressure situations.Must maintain composure and objectivity under pressure.Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.Must routinely meet deadlines.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions.