Help Desk Desktop Support
📋 Role Overview & Responsibilities
Job Title: Desktop Support / Help DeskLocation: Chicago, IL (Onsite)Full-Time Position
Job description
Offer 1st line in person and telephone support to internal users with IT software or hardware questionsResolve standard IT problems on the telephone quickly in accordance with internal procedures.If necessary, escalate problems to next line support..Report reoccurring problems to the Network Manager of IT to better optimize our processes.Maintain professional knowledge and technical skills and demonstrate a huger for learningWilling to travel – Please write at top of resume that candidate is willing to travel
Minimum Qualifications:High School Diploma or GEDProficient with computers and IT applications – Windows / Office 365College degree or equivalent experience is preferred.Experience in an IT Help Desk .Solid team player that can work independently and part of a small teamEffective verbal and written communicator.Windows and Mac based experienceiPhone and Android familiar
Please share your resume at Andrew.M@SANS.com
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This position is located in Chicago, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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