Director, Sales & Service Delivery Operations

Director, Sales & Service Delivery OperationsSAPinsider | Chelmsford MAThe RoleThe Director is a key member of the sales leadership team. The goal of the Director is to ensure that every sales and service delivery team member has the required processes, knowledge, skills, resources/content and behaviors to optimize every interaction with buyers. By managing business activities, processes and outcomes the Director helps the sales and delivery services organization run effectively, efficiently and in support of business strategies and objectives.

The ideal candidate is a type-A person that is self-motivated, always puts clients first and is driven for high performance for the company.

The Director reports to the Chief Revenue Officer.

Specific Responsibilities include: Manages the global Sales Operations processes and analysis partnering with Sales Leadership in assuring sales performance and reporting.Work with the Chief Revenue Officer and the sales team to manage an accurate SFDC sales environment.Manage the weekly/monthly/quarterly sales pipeline and assure sales forecast accuracy and improvements.Drives effective training programs that help sales and client success delivery team members retain information and turn it into value for prospects.Work with each product owner across the company to assure that all products are sold and renewed according budgeted growth expectations.Work with CFO’s team to assure that all sales, contracts and revenue are managed and accounted for in both SFDC and Financial Force systems.Manage the Company Sales Growth KPI dashboards and metrics for all sales, renewal, upsell, financial and strategic metrics.Develop Top Client (vendor) analysis for bookings, revenues, product penetration rates, renewals and margin contribution.Improve sales growth and selling processes and systems by studying current practices; designing modifications and measuring performance improvements.

Professional Qualifications

An ideal candidate will possess:Proven experience as a leader of a successful Sales Operations organization.Experience working with both B2B enterprise technology marketing organizations and end users.Expert level understanding in SFDC pipeline management and reporting.Understanding of sales and services in an event sponsorship, membership, digital services and editorial services environment.Keen understanding of sales, upselling, client success delivery and renewal processes and operational requirements.Proven experience in working with sales teams to develop accurate and predictable sales pipeline forecasts.Strong skills with project management and project management tools including SmartSheets.Strong skills in building online sales pipeline reporting and data visualizations.Excellent written communication and executive level speaking skills.CompensationThe Director enjoys a competitive base salary and annual performance bonus. In addition, the role participates in all SAPinsider employee benefit programs including healthcare coverage, life insurance, unlimited paid vacation and 401K plan.

Next Steps: Take the Lead on Your FutureSend your confidential resume to Chairman & CEO, James Bedard at james.bedard@wispubs.com and reference the role in your cover letter and why this is the right next step for you.About SAPinsider: The Largest and Most Active, Global SAP Member CommunitySAPinsider is an independent research and marketing services organization that owns the largest global SAP technology and line of business professional community with over 900,000 technology and business members. The SAPinsiders are either currently using or considering using the SAP solution platform to enable digital transformation and operational excellence within their respective businesses. SAPinsider members depend on our guidance for their investments in SAP based technologies.

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