Customer Account Manager

We are seeking a dynamic and results-driven Customer Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining strong relationships with our valued customers while driving upsell and cross-sell activities. You will act as a trusted advisor, ensuring customer satisfaction, maximizing retention, and driving growth through the successful adoption and utilization of our products or services. The ideal candidate possesses excellent communication skills, a strong customer-centric mindset, and a passion for driving sales. Key Job Duties include but are not limited to: Upsell and cross-sell business application solutions within an existing base of ERP clients. Maintain and develop an active pipeline of forecasted opportunities to meet monthly quota objectives while working through each opportunity with your manager. Drive pipeline velocity activities, including customer references, completing quotes, and contract preparation and execution. Network with ERP partner Channels to build relationships and establish recommendations for software products. Analyze customers' business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention. Lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients. Customer Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products or services. Provide training, guidance, and resources to enable customers to fully utilize our offerings, achieve their goals, and realize value. Product Expertise: Develop a deep understanding of our products or services, staying up to date with new features, enhancements, and industry trends. Act as a subject matter expert, providing guidance, best practices, and insights to customers to maximize their usage and satisfaction. Renewals and Upsells: Collaborate with the sales team to drive customer renewals and identify upsell opportunities. Conduct regular business reviews with customers to demonstrate value, discuss performance metrics, and explore expansion opportunities within accounts. Skills and Qualifications: Bachelor's degree in business administration, marketing, or a related field (or equivalent experience). Proven experience as a Customer Success Manager, Account Manager, or similar customer-facing sales role. Strong understanding of customer success principles and best practices. Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers. Demonstrated ability to understand customer needs, propose solutions, and drive adoption and satisfaction. Strong analytical skills, with the ability to interpret data and derive insights to guide customer success strategies. Self-motivated and proactive, with a passion for delivering exceptional customer experiences. Ability to work collaboratively in cross-functional teams and influence stakeholders at all levels. Familiarity with customer success software platforms and CRM systems is a plus. Experience in ERP is a plus.