Scheduling Specialist - Gastroenterology - Anderson Medical Pavilion

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join our Gastroenterology department at Scripps Anderson Medical Pavilion as a Scheduling Specialist. This position involves high patient interaction on a daily basis. Your primary duties will consist of managing incoming phone calls, scheduling test procedures, and assisting with miscellaneous tasks in the Gastroenterology department. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service. You will experience the pride and support of being a member of an outstanding team where we share a culture of providing excellent care to our patients and each other.

Scheduling Specialist Job Duties May Include

Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.Responding to customer billing and payment inquires as needed.Mentoring and training staff on departmental procedures.Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but is not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate.May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.

This is a Full Time (80 hours every two weeks) benefited position, working 8-hour day shifts on Monday - Friday. Located at our Scripps Anderson Medical Pavilion in La Jolla.

Required Qualifications

Must be able to demonstrate proficiency of Microsoft computer applications with a minimum score of 80%.Must possess excellent mathematical skills and ability to handle monies.Excellent communication and customer service skills.Strong organizational and analytical skills; innovative with ability to identify and solve problems.Able to adapt, prioritize and meet deadlines.Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.

Preferred Qualifications

2 years of experience in customer service or healthcare/medical office environment.Experience scheduling in Epic.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Position Pay Range: $23.41-$33.69/hour