Strategic Accounts Manager
📋 Role Overview & Responsibilities
Job Description
KEY ACCOUNTABILITIES INCLUDE
Manage Internal/External Business Relationships
Build network relationships at the required levels within the customers organizationTravel, as necessary, to meet SEKO offices, customer offices & customers to establish & maintain systems & procedures.Identify areas of customers business that require delegation to implants, operations, and accounts and/or escalation to management or account sponsors for resolution or development
Develop Global Business Opportunities
Develop and maintain an Account Plan & Strategy to compliment the business objectives of SEKO and the customerSystematically record, progress, and finalize all agreed customer deliverablesMaximize opportunities for extending product/service offerings.Design and deliver innovative bespoke supply chain solutions to lock in the clientParticipate in Account Management, Operational & Seko Cross divisional forums to identify new areas for customer development and deploymentEngagement with Seko product owners to keep in touch with market conditions in relation to customers business with Seko. Develop long term relationships at all levels within the Clients, suppliers and SEKO internal teams
Tariff Management/Debtor Management
Produce tariffs at the start of each month, or otherwise as requiredDeliver target profit margins and year over year growth objectivesEngage with customer debtor reports and query logs. Where appropriate, intervene and aid the process of on-time payments as outlined in position objective
Manage Process Improvement
Create global Standard Operating procedures, monitor complianceAgree on Key Performance Indicators with customer, measure and evaluateIdentify trends/problems/potential solutionsAgree problem escalation process with customerProduce / review reports & data
Project Management
Ownership and management of client improvement projects.Reporting on status of each project in line with agreed target achievements.
Ad hoc Projects
As identified and agreed with SEKO Management
Other
Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.Other duties as assigned by management
SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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This position is located in Schaumburg, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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