Care Manager

Care ManagerSenior Helpers of MetroWestHiring Now

At Senior Helpers of MetroWest, we provide care and comfort at home to seniors. Each of us is a caregiver at heart. Every team member contributes to our mission of providing exceptional in-home care every day. Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work and has carried that certification for 5 consecutive years! We have a world-class platforms to train caregivers backed by our relationship with Teepa Snow, preeminent expert on dementia- all of which the Care Team Manager will use to help deliver on our mission!

We are expanding in the MetroWest Boston market and seeking an experienced and professional Care Manager to join our team. We are in need of a sharp, detail-oriented, high-energy individual who is determined and able to exceed expectations with the utmost compassion and integrity. We offer a great teamwork environment and tremendous growth potential. Your contributions will truly make a difference in people’s lives. We are looking to fill this position immediately.

Reports To: Owner and President

Primary Responsibilities (including, but not limited to): Manage the daily operations of the office, ensuring that a professional workplace is maintained.Schedule and coordinate caregiver staff based on assessment and care plan information for clients.Complete the company schedule for the next business day/weekend before leaving at the end of each day.Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise.Reconcile time sheets and mobile check-in/check-out visits and prepare payroll report for processing according to schedule.Maintain and update database of employee information and expirations of required documents.Manage and assist recruiter/scheduler.Manage caregiver engagement.Locate new sources of qualified employees. Attends job fairs and other events, as necessary.Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.Assist with creating and implementing the caregiver and client appreciation and referral programs.Ensure that client invoices are completed accurately, timely and according to company policy.Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes.Properly input the office KPI’s into operating system.Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement.Perform on call duties as assigned. Perform other administrative and office tasks, as requested.

Qualifications: Previous Administrator experience strongly preferredExperience in management, recruiting and HR activities (strongly prefer 3 years)Strongly prefer 3 years experience in healthcare/medical care fieldExcellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environmentAbility to maintain confidentiality with sound decision-making skills based on company policies and philosophyExceptional and verifiable customer service skills and experienceExperience/interest in social media advertising/posting is a plus!Ability to proactively prevent issues and suggest/implement office improvementsProficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quicklyExceptional verbal and written communication skills.Ability to work independently and as part of a team.

Job Type: Full-time

Experience:Management experience in home care or related program: 1 year (Required)Direct health care service delivery: 1 year (Required)

Benefits:· Health insurance· Extensive formal and informal on the job training

Senior Helpers is the nation's premier provider of in-home senior services ranging from specialized care for those with diseases, such as dementia, Alzheimer's and Parkinson's, to personal and companion care to help individuals looking for a little assistance with daily activities. Founded in 2002 with a vision to help seniors age with dignity despite age-related illnesses and mobility challenges, Senior Helpers has hundreds of franchised and owned businesses that have cared for tens of thousands of seniors. Senior Helpers' culture is based on strong core values, recognition of achievements and respect.

We are an equal opportunity employer and prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. We are a Drug-Free Workplace.