ServiceNow Administrator
📋 Role Overview & Responsibilities
Service Express is looking for a talented professional who wants the opportunity to serve as a ServiceNow Admin for our organization.
The ideal candidate will have a strong background in IT service management and a proven track record of implementing and administering ServiceNow solutions. The ServiceNow Administrator will play a key role in the design, configuration, and maintenance of our ServiceNow platform to support various business needs and workflows.
Here’s What This Position Is All About
Administer, configure, and customize the ServiceNow platform based on business requirements and best practices.Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.Design and implement ServiceNow modules such as Incident Management, Change Management, Problem Management, Asset Management, and Configuration Management.Develop and maintain ServiceNow workflows, forms, reports, and dashboards.Manage user access and permissions within the ServiceNow platform.Perform regular system upgrades and apply patches as needed.Monitor system performance and troubleshoot issues as they arise.Conduct training sessions for end-users and provide ongoing support and guidance.Stay current with ServiceNow releases and updates, and evaluate new features and functionalities for implementation.Collaborate with cross-functional teams to integrate ServiceNow with other systems and applications.
What we are hoping you can bring to the Service Express team...
Bachelor’s degree in Computer Science, Information Technology, or related field.ServiceNow Certified System Administrator (CSA) certification is required.Minimum of 3 years of experience as a ServiceNow Administrator or similar role.Strong understanding of IT service management processes and best practices.Proficiency in ServiceNow administration, including configuring workflows, forms, and reports.Experience with ServiceNow scripting languages such as JavaScript, Glide, Jelly, and AngularJS.Familiarity with ITIL framework and its application within ServiceNow.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.Ability to work independently and manage multiple tasks simultaneously.Experience with ServiceNow integrations and third-party tools is a plus.
We Offer
Workplace flexibility that empowers our employeesPersonal growth and advancement opportunitiesPaid volunteer hours and birthday offSeveral health insurance offerings that start on day one50% health club membership reimbursementCompany 401k matchSalary Range: $70k-$110k based on experience
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.
Frequently Asked Questions
How do I apply for the ServiceNow Administrator position at Service Express? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Service Express without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Grand Rapids, MI with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →