Director, Talent Market Intelligence & Research

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Job Description

As a core member of ServiceNow’s global talent acquisition team, the Director, Talent Market Intelligence & Research will play a pivotal role in advancing our use of competitive talent intelligence to drive data-driven decision making across the talent acquisition lifecycle. This individual will lead a team to deliver regularly scheduled insights to the global TA organization, in addition to ensuring requests for research are responded to within agreed upon SLAs. Beyond providing talent intel, this individual will serve as a key SME on the application of talent market intel to create, enable and optimize our recruiting and sourcing strategies and talent “go-to-market” activities.

What you get to do in this role

Develop and execute a comprehensive talent market intelligence strategy and roadmap to further enable our data-led culture within global talent acquisition; apply a product mindset to all current and future offerings with a keen focus on end user experience and feedback Provide leadership and guidance to a global, high achieving team of talent market intelligence specialists Collaborate with Talent Acquisition leaders and team members to identify strategic opportunities for leveraging market intelligence and continue to enhance the function’s “menu of services” to create clarity around capabilities and what is in/out of scope and feasible Responsible for enabling the broader TA organization on best practices on how to analyze, synthesize and leverage talent market intel in strategic conversations with hiring managers and the business Partner and collaborate closely with ServiceNow’s People Insights organization to regularly share research outputs, new tools/external research capabilities and identify additional areas for collaboration and partnership Synthesize complex information effectively and communicate concisely to stakeholders at all levels of the organization Constantly evaluate “tool box” of talent market intel tools and resources and make data-driven recommendations on new tools/capabilities - this includes identifying opportunities to leverage genAI across talent market intel offerings / tasks Identify opportunities to further optimize team’s processes and workflows, including opportunities to leverage the ServiceNow platform

Qualifications

To be successful in this role you have

10+ years’ experience in one or more of the following: market research, economic/labor research or talent acquisition Experience in talent market intelligence – either within an internal TA/HR organization, research/advisory firm or executive search firm – with demonstrated experience creating scalable strategic intel reporting capabilities or knowledge management systems at scale Experience leading research projects that incorporate both quantitative and qualitative research with demonstrated experience contextualizing sources and research outputs Experience influencing critical decisions through data-driven storytelling/research Experience directly managing and leading a team with overall accountability for driving team towards shared goals and partnering with team members to further their individualized career aspirations and goals Global work experience with demonstrated experience working across a variety of cultures and an understanding of global labor market nuances Demonstrated experience and ability to build partnerships with cross-functional stakeholders

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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