Production Manager

SERVPRO of Park la Brea is seeking a dynamic and experienced Production Manager to join our team. The ideal candidate will embody our core values of ownership, accountability, dedication, growth, and commitment while possessing the street smarts and quick thinking necessary to excel in this fast-paced environment.

Responsibilities:Oversee production and job sites, ensuring the highest levels of quality and efficiencyManage the customer experience and overall customer satisfaction by clearly communicating production processes and establishing expectationsHandle customer service, interact with adjusters, and complete dry book documentationFocus on construction and build a team of highly skilled techniciansHire and train technicians as needed to develop a robust and effective production teamEstablish processes for checking in items from the van, organizing equipment, and maximizing returns from every jobDevelop scope of work for projects and review estimates to ensure accuracy and completenessNegotiate customer and/or client approval of project scope and estimateSchedule crews and resources to provide service on active projectsCoordinate and oversee the production of services with crews and subcontractorsDocument and/or review job files to support the services providedMaintain communication with internal and external stakeholders, providing continual project updatesManage production expenses, equipment, and materials (assets)Train and recruit production personnel, fostering a culture of continuous learning and improvementMaintain SERVPRO brand compliance and pursue professional development to expand position and industry expertiseAssist with marketing efforts when not actively working on a job

Requirements:Proven experience in a production management role, preferably within the restoration or construction industryStrong leadership and communication skills, with the ability to motivate and manage teamsExcellent problem-solving abilities and the capacity to think on your feetDemonstrated commitment to delivering exceptional customer serviceWillingness to go above and beyond to help the company achieve greatnessHigh energy and dedication to the role, with a proactive approach to problem-solving and continuous improvementOpen and honest communication about goals, aspirations, and challengesAdherence to deadlines, prioritization of tasks, and a sense of urgency in all aspects of the jobRespect for processes and a commitment to maintaining high standards of excellence

If you are a street-smart, experienced professional who thrives in a dynamic work environment and is passionate about driving success through effective production management, we want to hear from you. Join our team at SERVPRO of Park la Brea and help us deliver exceptional services while growing your career.