Patient Liaison Coordinator

Job Description

OVERVIEW: Patient Liaison Coordinator works with the Donor Egg patients and is responsible for the preliminary screening and recruitment of egg donors for participation in our Egg Donor Program. This position is also responsible for maintaining the online database of donors. This position will work closely with fertility clinics to ensure a high quality of care and compliance with Federal, State, FDA, and Practice regulations & guidelines, along with work closely with the marketing department to provide feedback on donor recruiting and marketing efforts.

Hours: 8 hour shift M-F 9-5:30pm, Rockville MD

Essential Functions

Administrative Duties

Reviews the incoming donor applications for completion

Evaluates donor applications for “selectability”

Completes an “intake” on the phone with each donor that completes the application in full

Works with authorized and trained professionals for the review of the donor’s medical genetic family history and shall escalate issues or concerns as they arise to management

Contacts donors after their donation and cycle review

Maintains tracking of Donor Unique ID numbers

Maintains weekly report for “active” donors on database

Assists In Identifying Donors Who Meet Donor Program Requirements

Assists in coordination of Donor Day as indicated

Enters donors into the tracking platforms

Provides coverage for Intended Parent Liaisons as needed

Meets with Intended Parent Liaisons to review database as needed

Works independently and within a team on special and nonrecurring and ongoing projects

Team Communication

Skills & Qualifications

High School Diploma. Associate degree or Business School Diploma preferred.

Minimum of 2 years experience in a customer service related position

Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)

Ability to demonstrate good judgment

Ability to communicate accurately and concisely

Ability to remain calm under busy work environment

Excellent interpersonal skills

Excellent oral and written communications

Strong attention to detail

Effective time management and organizational skills

Above average computer proficiency with Microsoft office suite including Word, Excel, and PowerPoint

Strong customer orientation and follow through

Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment

Demonstrate motivation and flexibility

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance