Fire Sprinkler Service Coordinator

Job Title: Fire Sprinkler Service Coordinator Who We Are: Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $800 million of construction projects per year with over 2,700 employees throughout 50 states from our home office in Fort Wayne, Indiana.Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90+ year Shambaugh success story.At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

Job Summary: Shambaugh & Son is looking for Service Coordinator in our Norcross, Georgia office to handle a wide variety of customer service/dispatching and administrative duties required to bill, receive, screen, record, prioritize, assign, and close customer requests for technical support and inspections for our Service Department.

Essential Duties and Responsibilities· Responsible for Scheduling, Billing and Customer Relations.· Utilize Accounting system to pull Work Order Numbers, enter Agreements, and run Job Cost reports. · Utilize Building Reports inspection software to schedule and deliver reports to customers electronically.· Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.· Enter service request information in the service system while customer is on the phone and provide reasonable estimated time of arrival (i.e. morning or afternoon)· Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.· Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.· Validate technicians debrief information on service tickets and perform invoicing transactions daily/weekly. All completed service requests should be debriefed/invoiced within one week of the service date.· Process approved quotes, schedule manpower, and work with customer to the completion of projects.· Assist with processing payroll – approve timesheets and send to payroll. Check for accuracy including job numbers, customer signature and description of work.· Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.· Maintain confidentiality of customer and employer information at all times.· Dispatch Service Partners / Subcontractors as needed.· Provide support to Service Manager to help maintain a harmonious department· Perform other duties as directed.Qualifications· This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills, Must be tech savvy.· Minimum of 3 years' experience in Fire Protection Industry · Minimum of 5 years' experience working in office setting · Experience with AS400 / TrueLine accounting system preferred· Must be able to retain training in an organized fashion to be successful.· Good understanding of Excel Spreadsheets and Creating of Tables.· Dispatching or scheduling experience · Proven experience in multi-tasking: incoming calls, scheduling, internal personnel, emails, tracking down information, etc.· Experience using Building Reports is a plus · Must be highly organized, self-motivated and a strong work ethic· Professionalism in email and over the phone· Work hours minimum of 6:30-3:30 or 7:00AM – 4:00PM

Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by all state and local laws, which in addition to the above prohibit discrimination in any form.