Product Manager

SHAZAM is looking for a passionate Product Manager - EFT/Payment Processing Services to join our product management team. As an integral member of the product management team, you will oversee the ideation, strategy, pricing and execution of our key banking products and services, ensuring that they surpass customer expectations, remain competitive, comply with industry and regulatory standards, and successfully launch to reach performance goals. We are in search of a highly motivated individual that has a fervor for debit card issuance and payment solutions, robust problem-solving abilities, and a commitment to continuous learning and enhancement. This position is responsible for managing one or more issuing and acquiring payment solutions, enhancing the product features and maximizing value for SHAZAM’s customers.

What you’ll do:Plan, implement, launch and improve SHAZAM’s EFT processing and card issuance services by leveraging product health KPIs, market research and client feedback.Demonstrate product ownership and accountability for product features, functionality, defects, sales readiness and packaging, client enhancement requests, overall client experience of the product and the interaction, integration, and bundling of SHAZAM's products and services.Perform research and build knowledge of the existing product features and pricing, and identify competition’s product features and pricing, customer pains and needs and market segments, market trends and feature gaps related to your assigned product lines.Facilitate alignment across cross-department stakeholders and drive product prioritization and strategy for assigned products and business lines.Create, maintain and implement a current product strategy and SWOT analysis for assigned product lines.Create, maintain and implement a three-year roadmap, and deliver the roadmap items by driving them from idea through execution into market launch and day-to-day operation.Collaborate with business stakeholders and clients to identify roadmap initiatives, do research on their needs, value propositions, and proposed solutions.Define the product needs, including identification of the customers and product requirements, and ensure that customer needs and complaints are sufficiently addressed.Track product health KPIs such as adoption, usage, performance of assigned products, as well as product quality metrics including defects.Skillfully prioritize and strike a balance between user experience, client experience, as well as platform performance and quality.Assist sales and management with customer meetings and client or industry presentations regarding assigned products.Participate in and drive the agenda and content to acquire client feedback in customer focus groups, client surveys, the company’s client centric events, and client interviews, and collaborate in the planning and execution of these activities.

What we’re looking for:At least 5 years of experience at a bank or credit union, or product management at an EFT or payment solutions provider is required. Knowledge about debit card issuance and payment processing is preferred.Must be able to review Excel data sets, graphs, and charts to identify data patterns and trends and research correlation and causality and must be able to comprehend and evaluate technically complex information. Experience with Pivot Tables in Excel is preferred.Must be comfortable effectively leading and driving meetings or presenting to internal stakeholders and external clients. Must be comfortable presenting in user forums.Must possess excellent verbal and written communication skills, and excellent organizational skills.Annual salary starting at $74,000 to $124,000**Actual compensation will be based upon factors such as geographic location, experience, education, and/or skill level and will be finalized at the time of offer.

What We Offer:Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts.Retirement plan, plus financial planning assistance.Paid time off, paid parental leave, volunteer time off, and paid corporate holidays.Educational assistance.Casual dress code.Wellness programs, on-site fitness center and fitness reimbursement.Life insurance and disability plans.Employee rewards, recognition programs and employee referral program.Flexible hours.Two Des Moines area facilities with secure building access and free on-site parking.

The Strength of SHAZAM

SHAZAM's an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employee's professional growth and development is top priority, and you'll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you'll be an essential part of our mission as we work together strengthening community financial institutions. We're a trusted partner to our valued customers providing answers, choice, and innovation with a impeccable level of customer service - a level unmatched in the industry. And here's the best part. We're a national company that offers a small-company feel, a cultural balance that's hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.