Technical Service Representative, General Industrial Coatings

Job Description

The Technical Services Representative - Field (TSR-Field) Interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR-Field trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly.

Responsibilities

CORE RESPONSIBILITIES AND TASKS

Ensure products being used by customers meet expectations Ensure customer quality and service expectations are met. Eliminate or reduce customer complaints. Help achieve or exceed sales goals. Help achieve or exceed profitability goals. Help increase gallon growth. Communicate competitive information, new products and selling issues to Division Sales Management. Communicate extended product knowledge in division Industrial segments. Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing. Manage product test runs at designated customer facilities. Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed. Maintain contact with laboratory on current technical issues. Assist with equipment installations and various line or equipment modifications/adjustments. Conduct technical training seminars at customers’ facilities. Evaluate product complaints and decide best way to resolve problem. Assist customers in preparing coatings specifications to meet product applications. Troubleshoot on-line technical problems such as correcting batches and formulation of products. Advise customers of product line changes and improvements. Maintain expertise in equipment use and surface preparation. Shade product batches using intermix system/phoenix system. Assist customers with product inventory control/re-ordering. Train customers on product knowledge and application methods. Evaluate product complaints and decide the best way to resolve the problem. Assist sales reps by preparing samples, panels, etc. for presentations. Coordinate technical service issues between SHW facilities and plants, sales reps and product service room. Maintain customer technical service issues on file for follow-up. Troubleshoot and resolve customer problems with spray equipment. Document and refer potential sales leads to appropriate sales rep. Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner. Other duties as assigned.

Qualifications

POSITION REQUIREMENTS

FORMAL EDUCATION

Required

High School

Preferred

College Degree

KNOWLEDGE & EXPERIENCE

Required

Industrial coating experience

Preferred

Powder, liquid and ecoat technologiesChemistry knowledgePretreatment experience Bi-lingual Spanish

PHYSICAL REQUIREMENTS

Must be able to sit, stand, hear, and see on a constant basis. Must be able to walk, write, and type on a frequent basis. Must be able to lift and carry up to 50 pounds. Must be able to climb and descend stairs. Must be able to bend, carry, reach, push, and pull on an occasional basis. Must be able to communicate verbally and in writing. May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees. May work in areas where noise level is such that hearing protection is required. May work in areas where toxic, flammable, and hazardous materials are present. May be exposed to varying amounts of dust and dirt. Work surfaces may include concrete. Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required. Employee must be able to operate a computer and communicate via telephone. Some travel to other locations, meetings and/or seminars is required.

TECHNICAL/SKILL REQUIREMENTS

Required

MS Office and general computer skills

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

10%

About Us

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.