Group Director, Experience

Group Director, Experience Siegel+Gale is a global brand strategy, design and experience firm. Using facts, intuition and creativity, we blend science with art, unlocking the power of simplicity to help organizations realize their full potential. Vision In every one of our offices, you’ll find the simple secrets to our success: People who have found their purpose. Teams that are encouraged to work with one another. All sorts of thinkers, dreamers and builders who are naturally both creative and strategic. At Siegel+Gale, you’ll have an endless supply of new experiences as you do work that connects with people all over the world—and you’ll do it in an environment that helps you grow. As the Experience Group Director at Siegel+Gale, you will: Manage client relationships and provide senior oversight and presence at client interactionsCreate a clear roadmap across projects to extend engagements and relationshipsHave responsibility for the quality and profitability of all client deliverablesDrive improvement, efficiency and effectiveness into all methodologies and deliverablesApply industry trends to current client issuesDevelop and inspire those around you; encourage, acknowledge and reward individual and team effortsManage and mentor a team of direct reports to help them reach individual and team goalsDirect and develop larger internal teams across multiple projectsMaintain constant client contact to build long term relationships and identify opportunities to grow business throughout clients’ organizationsEstablish influential relationships with CXO members of client teamAct as practice expert/thought champion in new business efforts and client presentationsOversee quality of concepts across multiple project teams simultaneouslyBe formally responsible for direct reports’ professional developmentContribute to thought leadership (presentations at conferences; teaching classes; writing books)Develop thought capital that demonstrates the organization’s point of view on customer and client experience and emerging trendsContributes to firm-building activities You’re a great fit for this position if you have: A strong desire to create and contribute to an inclusive environment10+ years of agency, consultancy or client experience with a minimum of 5 years agency experienceAn advanced degreeMastery across all customer experience disciplinesExpertise across multiple industriesExposure to development process of 1–2 other S+G practice areas The salary range for this position is $200,000 - $265,000. Please note, this is a hybrid position based out of our New York office. Siegel+Gale continually seeks to advance the concepts of equal employment opportunity to all applicants and employees. As such, Siegel+Gale does not discriminate on the basis of race, color, religion, sex, national origin, age, mental or physical disability, or status as a protected veteran. This policy applies to all personnel activities and conditions of employment.