Customer Service Project Manager- Large Programs, Data Center

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

The Siemens Project Management Office (PMO) is looking for a Customer Services (CS) Project Manager to join our team in Electrification and Automation (EA), specifically our Large Programs team. The Electrification & Automation business unit covers the entire spectrum for power distribution systems and service solutions. The CS Large Program team leads delivery, installation, and commissioning activities for key data center customers. As a CS Senior Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities.

Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset. As a customer facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

We are looking for a Customer Service Project Manager. This position will be based in Wendell, NC but can be remote within the United States.

As The Customer Service Project Manager, You Will

Project Management: Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.Communication & Stakeholder Management: Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.Resource Management: Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.Risk Management: Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.Financial Leadership: Track project budget, schedule completion, and perform monthly revenue forecasting.Contract Management: Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.Quality & Process Improvement: Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.Collaboration & Relationship Building: Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings.

You’ll win us over by having the following qualifications:

Basic Qualifications

Bachelor’s Degree or equivalent combination of education and experience.5+ years of related service project management experience.5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.PMP certification is required within 1 year of employmentLegally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications

A degree in engineering or construction managementAn understanding of medium and high voltage electrical equipmentAn understanding of hyperscale datacenter construction projectsExperience with MS Project or other relevant scheduling software

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $88,300 - $151,400 and the annual incentive target is 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Create a better #TomorrowWithUs

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Siemens Corporation is a U.S. subsidiary of Siemens AG, a leading technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In fiscal 2023, which ended on September 30, 2023, the Siemens Group USA generated revenue of $19.9 billion and employs approximately 45,000 people serving customers in all 50 states and Puerto Rico.

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