Product Manager

We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company’s vision and strategy.

Responsibilities

Researches market trends and creates product requirements documents, which capture business reasons for new ITS products or services.Develops internal relationships with Product Owners to facilitate product implementation throughout other divisions.Collaborates with cross-functional teams to establish initial product buy-in and with quality assurance and project management to facilitate acceptance testing of releases.Works with communications to develop user guides, training, and training schedules for different stakeholder groups.Participates in the planning for future changes to products and services.Analyzes product metrics post-release to proactively identify and optimize to user experience and product performance.Ensures customer-driven design, considering user pain points and usability test results, while using market & and industry knowledge to deliver a well-positioned product.Drives product requirements and feature roadmaps from concept through delivery.Identifies key opportunities for improvement, as well as development of technical or process enhancements to increase operational efficiencies, or reduce costs associated with the use of internal tools.Communicates portfolio and project updates to managers and stakeholders.Develops content for marketing collateral and supports training to ensure successful product launches.May own product portfolio and drive product strategy and direction for ITS-led initiatives.Develop and manage the process for communication and partnership with all stakeholders through interactive sessions or technology tools.Launch planning and implementation, including beta and acceptance testing, pilot programs, and user training.May provide feedback, support, and coaching in sprint and release plans.Work on highly complex technology solutions or manage product portfolios that require in-depth knowledge across multiple business or system-wide

Qualifications

Bachelor’s Degree in Marketing, Business, Engineering, Information Technology or similarTypically has 5 - 8 years in developing innovative, technical products.Possesses project management skillsets and experience, ability to gain consensus, make decisions, and escalate in a timely and clear fashion.Working knowledge of software development processes including the ability to evaluate and prioritize enhancement requests for software products, set software product release schedules, and create software product forecasts.Knowledge of several software development life cycle methodologies; Agile SCRUM is desirable.A certified Product Manager is desirable.