Support Specialist

Company Description

SITECH is the leader in construction technology solutions, providing reliable and easy-to-use systems for heavy civil construction customers in Hawaiʻi and the Pacific Region. From the Trimble® Site Positioning System to real-time equipment management software, SITECH helps customers increase productivity and maximize returns through advanced worksite solutions.

Role Description

This is a full-time on-site role for a Technology Support Specialist at SITECH Hawaiʻi located in Waipahu, HI. The Technology Support Specialist will be responsible for providing technical and customer support, troubleshooting issues, and effectively communicating solutions. The role requires strong analytical skills and the ability to provide efficient support to ensure smooth operations.

POSITION SUMMARY: The Technology Support Specialist reports to the Hawaii Operations Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-machine systems and technical customer training. The Technology Support Specialist should have a background in mechanical and electrical engineering. Working as a subject matter expert, the Technology Support Specialist is responsible for professional installation of Trimble 2D and 3D machine control systems and telematics hardware on non-Cat branded machines and the professional installation of Cat AccuGrade systems on Cat machines.

Responsibilities

ESSENTIAL FUNCTIONS

Assists in the development of localized training materials and provides training to end-users on the operation of Machine Control systems.Delivers quality technical assistance on time and ensures customer satisfaction.Acts as primary resource in providing on-machine installation, maintenance, and training on heavy civil construction technology at the customer’s site.Ensures the operational quality of the system by documenting post-installation tests.Provides on-site troubleshooting as requested by the sales and technical support organizations.Provides high-level operator training to end-users.Ensures that installation, training, and other work necessary is completed on time.Documents and reports field activities as well as is pro-active in creating process improvement.Assists sales and marketing with trade shows and events.Drives revenue based upon performance of services for construction machine customers.Creates and provides localized training services for qualified customers and third party organizations with the intent to educate and expand the overall business of machine related construction within the region.Assists the SITECH Operations Team with tasks related to equipment shipping, receiving, and handling.Is responsible for the maintenance of the rental equipment fleet: inspects, checks in/out, cleans, updates software, and repairs when necessary.Provides support to and works under the supervision of the Hawaii Operations Manager, assisting in the repairs, maintenance, and calibration of equipment in the repair center.Performs other duties as assigned.

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

Must have a high school diploma or equivalent.Must have a valid Drivers License with a good driving record.Must have PC skills.Must have familiarity with heavy equipment and hydraulic systems.Must have strong mechanical aptitude and understanding of machine control products.Must have the ability to present and follow a prescribed training outline in a professional manner.Must have the ability to follow both routine and advanced procedures and to think analytically.Must have the ability to plan and organize work with minimal supervision, but also work well in a team environment.Must have demonstrated sound business judgement and decision making skills.Must have excellent verbal, written, and problem solving skills as well as a strong command of written and verbal English.

PHYSICAL DEMANDS

Walking: Moves about on foot, often through uneven terrain.Handling: Seizes, helps, or works with hands.Lifting: Raises or lowers miscellaneous equipment parts and tools.Reaching: Extends hands and arms in any direction.Stooping: Bends body downward and forward by bending at knees or waist.Standing: Remains in standing position if required to perform various functions of the job.Climbing: In and out of equipment.Vision: Reads rental documents, invoices, and bills.Talking: Communicates by phone and in person.Sitting: Sits in equipment and vehicles for extended periods.Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL

Noise: Works in conditions with constant or intermittent noise.Temp/Weather: Works in an office and outdoor environment, with variations of temperature and weather.Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

Competitive CompensationA great work environment and cultureCareer growth and advancement opportunitiesTrainingMedical, Dental and Vision plansMedical Video Appointments availableHealth Savings Account availablePaid Time Off (PTO) Pay401(k) Plan + Company MatchingHealth and Dependent Care Flexible Spending AccountsLife & Accident InsuranceEmployee Assistance ProgramsLegal PlanTravel Assistance PlanWellness ProgramsReferral Bonus ProgramLongevity Bonus ProgramRecognition Programs and much moreHawthorne CAT discountsBoot ReimbursementTuition ReimbursementCompany-Supplied UniformsAdvanced Technical TrainingEstimated Compensation $25.00 - $35.00 per hour

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

Analytical Skills and Troubleshooting abilityExperience in Technical and Customer SupportExcellent Communication skillsExperience in the construction industry is a plusRelevant technical certifications or degrees