Customer Service Specialist
📋 Role Overview & Responsibilities
Company DescriptionSOLA Pharmaceuticals is a US-based pharmaceutical manufacturer that specializes in creating quality prescription and over-the-counter medications with a primary focus on topicals, injectables, patches, and tablets. The company is headquartered in Baton Rouge, Louisiana. SOLA Pharmaceuticals manufactures all of its products in FDA approved, US-based cGMP-certified facilities.
Position type: Full-timePay range: Salary commensurate with experienceLocation: Baton Rouge, LA
Role DescriptionWe are seeking a Customer Service Specialist for our Baton Rouge location. Our entry-level growth program is structured specifically towards new employees with little to no pharmaceutical market experience. As a Customer Service Specialist, you will be a key part of our team, assisting with various duties assigned by the department management according to the company’s standard policy and procedures.
ResponsibilitiesOrder processingCustomer supportCreate sales orders and invoicesProcess returnsProvide order updatesProvide documentation to licensing agenciesPerform other general office duties
Qualifications and ExperienceHigh school diploma requiredExperience as a customer service specialist or similar roleBasic Microsoft Office and computer skills/knowledgeKnowledge of BlueLink ERP System preferred
SkillsExcellent attention to detailStrong spoken and written communication skillsHigh energy with the ability to work in fast paced environmentOrganizational skillsTime managementAdaptability
BenefitsMedical, dental, and vision insuranceLife insurancePaid time off and paid holidaysTraining and developmentBusiness casual dress
To apply, please submit your resume to jobs@solameds.us
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This position is located in Baton Rouge, LA with potential relocation and sponsorship assistance depending on candidate qualifications.
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