Sales & Customer Service
📋 Role Overview & Responsibilities
SolarCraft is seeking a smart Sales & Customer Service Assistant. Full training is provided to make the right candidate an expert on solar, battery energy storage and the clean energy industry.
Recent awards include: Top Solar Installer (Marin Independent Journal), Best Solar & Battery Installer (Marin Magazine) and Favorite Local Business (NextDoor). In this role, you will work across multiple departments to help SolarCraft achieve team sales goals and deliver a wonderful client experience. Responsibilities include:
Sales Intake / Customer Experience – Respond promptly and professionally to emails and calls from prospective clients. This position is the initial contact for incoming sales calls, so speaking clearly in a friendly and professional manner is critical, This role will –· Help to qualify sales opportunities and gather information from home and business owners· Schedule appointments with our team of energy consultants· Collect energy usage information from the clients and assist with data collection methods. · Answer our main line and direct calls, and occasionally back-up for incoming Service calls.· Send out rewards and thank members of the community that refer business to SolarCraft.· Creation and delivery of Owners’ Manuals to clients.
Sales Support – Assist Energy Consultants (our Sales Reps), Marketing Managers and company leaders with sales and marketing activities.
Administrative Support - Enter leads and intake info into CRM (SolarNexus) and other industry-specific software programs, and create DropBox Folders to store and organize project info. Client Contact and System Monitoring– perform solar production tracking and reporting on projects after solar systems are installed at established milestones.
Qualifications:· Extremely organized and detail oriented· 6 months+ Customer Service experience with positive attitude· Consistently works in a professional and presentable manner appropriate with role· AA Degree or higher· IT/Digital Proficiency: must be able to use Microsoft Office, including: Word, Excel, and Outlook, and other Sales online tools.· Bilingual preferred but not required. WHY PEOPLE LOVE WORKING AT SOLARCRAFTCompetitive Pay, Paid Time Off + 9 company-paid holidaysHealth insurance with company subsidy for yourself and dependentsEmployee Stock Ownership Plan and 401(k) matchingOn-the-job training and education in solar energyOpportunities for advancement within a rapidly growing business and industryHoliday parties and team building events
Frequently Asked Questions
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This position is located in Novato, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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