Commercial Equipment Tech Support

Commercial Equipment Tech Support $25/hr - $27/hrIrvine, CA (Hybrid, 3 Days Onsite)Contract to HireHours: 3 days onsite every other week (6 days a month) start time is 8am-5pmJob ID 2024-9524We are looking for a Tech Support Customer Service Specialist. This is a contract to hire opportunity in Irvine, CA.This professional will handle support and technical troubleshooting of company commercial equipment acting as the liaison between field personnel and customers when handling any product-related issues.Qualifications:Must provide award-winning customer service.Educational or hands-on knowledge of amperage/voltage/electrical machinery is required.Ensures compliance guidelines are met when documenting all activities within the customer database.Extensive use of administrative software to schedule and coordinate.Complies with applicable laws, regulations, standards, policies, and procedures.Participates in an on-call rotation to provide technical assistance to customers, available to work on periodic holidays.Keep track of customers inquiries, complaints, and issues.Maintains quality service by establishing and enforcing organization standards.Interface with internal customers regarding general product issues and administrative support functions.Identify areas of concern and ability for development.Contributes to team effort by accomplishing related results.Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $25/hour to $27/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.About the ClientOur client has been in business for over 80 years. Their clientele stretches worldwide.About SolugenixSolugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.